Downy Phone Numbers and Emails

Toll-Free Number:

  • (800) 688-7638
Send Message

General Info:

  • +39 065 097 2534
  • +3 382 587 8498

Headquarters:

  • (513) 983-1100

Downy Emails:

Legal
Copyright Infringement Inquiries
Media
pgcd.im@pg.com
Is this your business?
PissedConsumer Club

Contact Information

Downy Website:

Downy Help Center:

Corporate Office Address:

Downy (The Procter & Gamble Company)
One Procter & Gamble Plaza
Cincinnati, Ohio 45202
United States

Other Info (opening hours):

Customer Service Hours (EST):

Monday - Friday: 9:00AM-6:00PM

Saturday - Sunday: 9:00 AM-5:30PM

More contact details

Fax:

(513) 945-6840

Downy Customer Service Reviews

2.6 / 5
Average
Floyd B Bfb
Excellent product how long sell
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Customer service told me that Downy know longer sell Downy wrinkle guard I fell that it will be missed by many customers that was a great product. Reading reviews many customers also like that product. Hope in the near future youll can come up with a replacement

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Guest-5239230
Lumpy softer redolution
stars-rating stars-rating stars-rating stars-rating stars-rating
4.6

She was one of the most helpful people I have ever spoken to. My issue was immediately resolved satisfactorily in no time at all. Better than the best customer service.

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How Good is Downy's Customer Service?

Rawleigh Aon
Rawleigh Aon
Feels Satisfied | Sep 30, 2023

Customer service was absolutely wonderful. Thank you.

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Ladislaus Oly
Ladislaus Oly
Feels Satisfied | Jun 24, 2023

Representative was extremely polite. Listened and did more than I expected would be resolved!!she is a jewel!!!

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Safa Hda
Safa Hda
Feels Disappointed | Dec 20, 2022

All I want is a Downy Fabric Softener ball but either they're all sold out or people want like 25 to 50 bucks for them. Is there something I am missing here? Why are they so expensive and the ones that are like 3 bucks are sold out. Are people buying them then trying to flip them. I just want a fabric softener ball

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Dolores D Egg
Dolores D Egg
Feels Disappointed | Dec 19, 2022

Didn’t talk to anyone

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Summary of Downy Customer Service Calls

257 TOTAL
CALLS
05:13 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Downy?

Product/ Service Question:

  • “About product”
  • “Dissatisfied with product”
  • “I brought this product 2 months ago and I CAN NOT open it the top is to tight”

Request for Information Question:

  • “How to use Downy rinse and refresh without a fabric softener dispenser”
  • “Question about a downy fabric softener”
  • “To ask about a softern that is little pouches 0”

Payments and Charges Question:

  • “I'm on a fixed income an wanted to no if you could send me some coupons for your product”
  • “You send me charge card in wrong name.”
  • “Coupons”

Return/ Replace Question:

  • “Return”
  • “Too thick. Store refused to replace 150oz size.”

Refund Question:

  • “I want my money back”

Shipping and Delivery Question:

  • “Oz size not found”

Other Question:

  • “Most of the bottle was melted”
  • “I bought downy unstoppables and the bottle is only 3/4 full!I'm”
  • “I bought a bottle of downy light scent beads and got home and its not even 3/4 full”

About

Related Companies

Procter And Gamble, Tide, Charmin, Aussie Hair, Olay

Summary

Downy is a manufacturer of fabric softeners that has worked in the market for fifteen years. Its products help housewives to get better results after washing clothes, invigorating fabrics, making them softer and fresher. The assortment of its products includes not only softening liquids but also wash scent boosters, dryer sheets and fabric softener dispensers. Downy offers great choice of flavours: honey flower, lavender, citrus and much more. There is also a line of products for sensitive people that are free of perfumes and dyes, being 100% dermatologist tested. The company promises that you will remember the days when you wear clothes washed with Downy.

Downy reviews and complaints

Downy is ranked 38 out of 327 in Household Essentials category

Area Served

USA

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