Layton, Utah
2.7K views
Not resolved
9 comments

I bought 5 bottles of Downey fabric softener all of which have become to thick to pour out. I took one back but I have 4 bottles still full and I can't use them.

They where stored in the laundry room in the by the washer and dryer which is also a bathroom. I'm stuck with about $50.00 of Downey I can't use. While in the store another customer told me she also had the same thing happen.

I have to completely scrub my washer and take it apart to get the thick Downey out of the machine.

Reason of review: Damaged or defective.

Monetary Loss: $50.

Preferred solution: Full refund.

Downy Cons: Product is defective.

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Anonymous
#1765635

Put mine in the blender for a few seconds--good as new!

Anonymous
#1739674

Had the same problem. All from one cvs store.

Can water it down. It will leave white all over your cloths

Anonymous
#1728079

Ours does the same thing. Not exposed to more than one or two degrees of temp change.

We have tossed several containers. Greatly disappointed.

Anonymous
#1577769

I have the same problem, you cannot even get the cap on the bottle. Downy has always been my softner but will go to a different brand until this gets fixed.

Anonymous
#1567359

I also have a new bottle of Downy fabric softner that is as thick as pudding, can't pour or mix with water. That just made it lumpy pudding. ICK..

Anonymous
#1530405

My bottle of Ultra Downy is so thick that 1/2 of it is left in the dispenser and I do dilute it with water. I am very disappointed it and will have to through away the rest of the bottle. I am afraid it is going to clog up my washing machine.

Anonymous
#1455678

I just want to know if you can thin out fabric softener. Water doesn’t work.

I’m tried of wasting my money.

I always used Downy fabric softener, never had any problems before. Did the company change the formula?

Anonymous
#1358042

I just sent P&G a similar complaint a few minutes ago! Something must have changed in the formula and it clogs my front load washing machine !

Anonymous
#1719641
@Nancy

I tried mixing it with hot water which helps it melt after stirring. If I don't it gets caked on the clothes and they have to be rewashed.