Downy Reviews
Downy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Downy has a 2.4 star rating based on 99 customer reviews. Consumers are mostly dissatisfied. 60% would likely recommend the brand.
Key Takeaways for Future Customers
- Expect strong opinions in Downy reviews about scent and commercials.
- Watch for product inconsistencies: thick or lumpy liquid, beads not dissolving, partial-fill bottles.
- Some long-term users praise softness and scent; store stock varies for popular lines.
Negative Feedback / Risk Areas
- Frequent customer complaints about offensive or overplayed commercials.
- Reports of staining, ruined clothing, skin reactions, and product not pourable.
- Mixed customer service experiences: receipt requirements, refund and billing frustrations.
Positive Feedback
Many users value the scent, soft clothes, and some helpful customer service contacts; several customers report long-term brand loyalty.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Downy has a 2.4 star rating based on 99 customer reviews. Consumers are mostly dissatisfied. 60% would likely recommend the brand.
Key Takeaways for Future Customers
- Expect strong opinions in Downy reviews about scent and commercials.
- Watch for product inconsistencies: thick or lumpy liquid, beads not dissolving, partial-fill bottles.
- Some long-term users praise softness and scent; store stock varies for popular lines.
Negative Feedback / Risk Areas
- Frequent customer complaints about offensive or overplayed commercials.
- Reports of staining, ruined clothing, skin reactions, and product not pourable.
- Mixed customer service experiences: receipt requirements, refund and billing frustrations.
Positive Feedback
Many users value the scent, soft clothes, and some helpful customer service contacts; several customers report long-term brand loyalty.
Media from reviews





False advertising
Downy so-called "light". Most horrendously strong old grandma scent - revolting.
How can you advertise it as if oh all these nasty strong scents out there making you sick? Welllll try OURS!
The commercial should literally say "well OUR scent is extra strong and nasty". What is wrong with this world?
- It reeks
Preferred solution: Apology
User's recommendation: The ads are pure lies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant coupons
I was wondering if you could send me coupons. I love your product and use it all the time, 30-some odd years. Please send coupons.
- I just love downeys cons
Preferred solution: Coupons
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |All [PERSON_NAME] products use lab beagles to test products. Fabric softener is put in the eyes lab beagles
[PERSON_NAME] uses beagles for lab testing. [PERSON_NAME] fabric softener is placed in the dogs' eyes and they are forced to ingest these products. Do not buy any [PERSON_NAME] products!!
Preferred solution: Sto ooo using lab animals for testing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ruined clothing
- - It took me a while to realize Downy products were ruining my and my children's clothes.
- - Many clothes were completely ruined due to the softener.
PNG products which is the Downey products ruined my kids clothing that I had just bought them for school. They reached out to me via email.
I responded with tons of pictures the different products I used photos of my Washer and dryer. I’ve contacted them several times for a response on my claim, they said it can take 6 to 8 weeks.
However, my kids have all these room clothes that they’re supposed to wear to school. They haven’t done anything to fix the problem.
Downey fabric softener has ruined my children’s clothes and my clothes so many pieces are ruined and destroyed
It took me a while to figure out that it was the Downy products that were ruining mine and my children's clothing every time I did laundry. So many of our clothes are completely ruined because of the softener.
- Completely ruined clothing
Preferred solution: Full refund
User's recommendation: Avoid downy softener and the new rinse they’ll ruin your clothing. I’m going to Tash just one photo of one of my son shirts that was ruined by the softener.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Downy Unstoppables if they were threaten about the consumer at all, they would never put such specific ads on and play them thousands of times when they are eliminating so many other consumers who cou
- - Repeated Downy Unstoppables ads annoy the viewer.
- - Ads target a single demographic, senior southern women, and the reviewer would not buy.
Since I watch a lot of Prime TV, I am tortured by having to see your commercials for Downy Unstoppables on my TV. It is not an underestimate to say I have seen your commercial at least 60 times.
The only positive thing is that I am so glad to know is that your company only targets one certain demographic. Myself being a senior citizen female living in the south, never once in my entire life have I gone into a business place, shaking my hips and my shoulders and thinking, Boss, boss, boss. Your commercials disgust me, and I would have to have a gun to my head and still would not buy your product. And if I feel this way, deciding to take time out of my life to write you, there are THOUSANDS of other women who feel the same way here in the south, and probably all over the United States.
Great job pigeon holding yourselves into one specific group of people. How easy would it be for you to reach the masses! But instead, you try to be hip and cool and popular and reach only a certain demographic.
Good for you for being completely out of touch. I hope your company goes under.
- Completely out of touch
User's recommendation: Never buy this product!
Rinse and refress
Call for Customer service associate gave recommendations to clean up spill of rinse and refresh.very cordial associate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnoying commercial
- - Downey Unstoppable ad is annoying and airs 10 minutes.
- - The voice is described as a valley girl.
- - It shows unsafe onion chopping with a knife.
I cant describe how annoying the Downey unstoppable commercial is. Rebecca that just washed her dogs blanket 4,weeks ago.
This commercial comes on every 10 minutes. The commercial is annoying from Rebecca talking with a valley Girl voice. Shoveling chopped onion with her hand and a large knife from a chopping board into a frying pan, shes not a professional chef, so thats dangerous to do and to show. This commercial has turned me off from ever trying this product.
Please make this commercial stop! Thank you.
Preferred solution: Please stop the commercial airing every 10 minutes on Disney Plus. Rebecca has the most annoying valley girl voice.
Downy Wrinkle Guard
- - I have used Downy Wrinkle Guard for years and love the product.
- - Stores were out of stock, and they asked if it was discontinued or replaced.
I have been using Downy Wrinkle Guard for years and I love the product.
On a recent trip to purchase another bottle, I found that the store was out of stock. In fact many stores that sold Downy Wrinkle Guard were out of stock.
Did you stop making this product? If yes, what did you replace it with.
User's recommendation: Call the store to make sure the product is in stock.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFabric softener font so small
- - The words 'fabric softener' are the smallest on the front, causing confusion.
- - I bought two fabric softeners by mistake instead of detergent.
Downy team,
Why does your art team make the words "fabric softener" the smallest words on the front of the packaging? What the product is should be the second biggest font size to the product brand.
It is far too easy to buy the wrong product and now our house has two large bottles of fabric softener we don't need when we wanted laundry detergent. Please consider making the two products much easier to determine what they are.
Best
Michael
- Fine product
- Hard to buy the right product
Preferred solution: Apology
User's recommendation: Look extra closely at the front and read all the words.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU N STOPABLES. Put a purpleish stain on my white T-shirts.
This product stained my white tee shirts with a purple color after several washing stain still there
User's recommendation: Do not use this product
Disgust
Liquid keeps solidifying. I have to dilute it to get it in my ma chine.
Is it too old? There is no exp date.
User's recommendation: Don't keep it too long?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Stained my clothes
- - Downey blue bottle stained clothes and bed linens with blue dye.
- - No warning about staining; only flammable.
- - Rep blamed me; I won't buy their products.
I normally use softener with no dye, but was not able to get it at the store. They haven't had it in the last two times I went so I got the Downey and the blue bottle that has the blue dye on the back.
There's no warning about it dying your clothes, but it did say flammable first of all that's an acceptable, but never did warn me that it can stain my clothes which it did. I had light blue stain on my bed clothes and a few of my shirts. I was very upset. I called the company.
The lady who answered the phone asked me for the information on the bottle which I gave her. I told her I did not have a receipt because I've never had a reason to keep a receipt for fabrics softener, so I was not looking for a full refund just a coupon to buy the clearing free. Well, she was insisting that I was using the fabric softener wrong. I don't appreciate being called a liar.
My washing machine has its own lower containment unit where you put the fabric softener, which I have done for years , I've for over 40 years now she insist don't tell me I must've done something wrong. Reading a lot of reviews on the Internet seeing a lot of other people having this problem with their product company to try to blame it on the consumer not taking responsibility that either they put in too much die and their product , but they want to insist on calling you a liar saying you've done something wrong.
I will never do business with them again. Anything that they make !!!
- I have ruined bedsheets in a couple shirts
Preferred solution: Full refund
User's recommendation: Don't buy Downey fabric softener
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt Downy fabric softener will dye your clothes
- - Horrible Downey experience; blue bottle stained clothes and warnings unclear.
- - Staff were unhelpful and insisted I used it wrong; language issues.
Yes, I had a horrible experience. I bought the 111 ounce bottle like a normally do but I've always bought the clear.
I haven't been able to buy the store so I bought the blue bottle and yes, of course the liquid blue there is a warning on the back saying is unacceptable in my eyes but not anywhere does it say it will die your clothes and stain them with the complaint and she kept insisting after I gave her all the information that I must've used the product wrong how many different ways is there to use Downey softener in a washing machine , a special place just for your fabric softener that you put your fabric softener in which I told her and she kept on assisting I must've used it wrong. I also asked if they was in the United States. She says yes well then why do I have to press one for English Press if you don't speak English. Needless to say, she kept insisting that I was doing something wrong.
She was not listening to what I was saying I was hoping for at least a coupon for their free and clear Downey, but I will never use the products again they are completely rude. They won't stand behind their products and I would not recommend anybody to use it at all .
User's recommendation: Downy fabric softener will stain in your clothes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo complain I've spent 150.00 an fixed my itching problem an chatting with it ppl wants more money
- - Customer reports itching from product; kids required doctor visit; seeks refund and help with specialist charges; spent $150 and has anxiety.
I'm itching from your product and I've explained it already. My kids itched, so I took them to the doctor and changed my product. I need a refund. I'm upset as you're trying to charge me more money to connect me to a specialist. I've spent $150.00 already. I need help and I have high anxiety right now.
Jeannie Elkins
jenelkins8@***.com
10 Lynn Drive
Lawrenceburg, KY 40342
No phone at the time.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispensing balls
- - Uses fabric dispensing balls for 45 years and needs replacements.
- - Does not shop online; wants direct purchase, price for four balls, and where to buy.
Hello. Where can I buy dispensing fabric softener balls? I have had the same ones for over 40 years and I love mine. I have 4, because I live in an apartment building, and we have 4 washers. I do laundry once a week, and I use 4 washers at once. Then I am good for another week.
My fabric dispensing balls are wearing out at this point. I would love to replace them, but you can only buy them online. I do not buy anything online.
I would love to buy directly from you if I can, but I don't know how. Please let me know if I can purchase these directly from you, and if so, what would it cost to get 4 new ones.
Looking forward to hearing from you soon.
I have loved and used your product for 45 years. I hope I can continue to use it. Please let me know where I can buy these.
Thanks again in advance.
Louise McNamara
19-34 Village Ct, Bible Hill, NS B2N6K8
User's recommendation: Great products
About
, , , ,
Downy is a manufacturer of fabric softeners that has worked in the market for fifteen years. Its products help housewives to get better results after washing clothes, invigorating fabrics, making them softer and fresher. The assortment of its products includes not only softening liquids but also wash scent boosters, dryer sheets and fabric softener dispensers. Downy offers great choice of flavours: honey flower, lavender, citrus and much more. There is also a line of products for sensitive people that are free of perfumes and dyes, being 100% dermatologist tested. The company promises that you will remember the days when you wear clothes washed with Downy.
Downy is ranked 57 out of 563 in Household Essentials category
USA
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I too will not use this product because of the sexually oriented commercials. Disgusting..all of them, and switching to the little Hitler man is just as disgusting.
Unfortunately the World is upside down and they appear to be ztrans to me!
It doesn't matter. It's just another annoying commercial.
And by the way it's a good product, give it a try. No reason to be angry/ pissed .
Really bad commercial, looks like a Nazi impersonator!!!
She was great! Taking her out because a hand full for ignorant people decided to be bully’s is wrong!
Disgusting commercials
That reviewer has no sense of humor! I took the setup to feature an average, middle-aged housewife (who looks somewhat European). The appeal is supposed to be toward average, middle-aged people.
I agree she's scary. Downey seems to have the strangest ads and very strange looking people.
The one with what looks like grandparents cleaning a closet and I guess it would be the grandson "Joshey". What normal kid would look at a wrinkled shirt and after she says Hi Joshey the kid runs off like he saw something to be afraid of. Who writes for these screwballs and who is the screwball who created the dumbest commercial I ever saw!!.No kid who had all his marbles would react to wrinkled. Personally I can't remember the last time I freaked out from seeing wrinkled.
There a lot of problems in this world but if a kid runs from seeing wrinkles he might need a shrink!!! The sad part is that anyone who screened the ad if they had a brain would burn it. The actors must be desperate for money.
Find something else to do. I wouldn't buy Downey because the ads insult your intelligence.
He wasn’t running because the shirts were wrinkled, he took off because of what the wrinkled shirts symbolized. When kids see their parents kiss they get grossed out. It’s a funny commercial
I miss this commercial. It was funny and very catchy. Bring it back.
Bring back the commercial
for some strange reason, I love this ad and find the woman fascinating. It made me want to go and smell this laundry product
I miss that commercial but I don't judge people. The woman who is on now is also sending a sexual message?
she or he is the ugliest person ever. they look like a nazi.
%$#
If you don't like, don't watch it.
It’s just a commercial maybe you should look in the mirror to never run a persons looks down should be ashamed of yourself
Who do you people think you are judging a person on whether you think that person is attractive?
We stopped buying this product as a result of this commercial. My wife and I find the character portrayed in the commercial to be repugnant and dont understand how any PR/Marketing campaign could see this as putting their product in a positive light
U sound ridiculous! & rude!!!!!