Downy
Downy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Downy has 2.4 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Downy to a friend or colleague.
- Rating Distribution
Pros: Love the smell, Normally a good product, Soft clothes.
Cons: Terrible commercial, Very distasteful commercial, Offensive ads.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Downy has 2.4 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Downy to a friend or colleague.
- Rating Distribution
Pros: Love the smell, Normally a good product, Soft clothes.
Cons: Terrible commercial, Very distasteful commercial, Offensive ads.Recent recommendations regarding this business are as follows: "Never buy this product!", "Avoid downy softener and the new rinse they’ll ruin your clothing. I’m going to Tash just one photo of one of my son shirts that was ruined by the softener.", "Don't keep it too long?", "Do not use this product", "Look extra closely at the front and read all the words.".
Most users want Downy to offer a solution to their issues.
Review authors value the most Layout of Store and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Downy Unstoppables if they were threaten about the consumer at all, they would never put such specific ads on and play them thousands of times when they are eliminating so many other consumers who cou
Since I watch a lot of Prime TV, I am tortured by having to see your commercials for Downy Unstoppables on my TV. It is not an underestimate to say I have seen your commercial at least 60 times.
The only positive thing is that I am so glad to know is that your company only targets one certain demographic. Myself being a senior citizen female living in the south, never once in my entire life have I gone into a business place, shaking my hips and my shoulders and thinking, Boss, boss, boss. Your commercials disgust me, and I would have to have a gun to my head and still would not buy your product. And if I feel this way, deciding to take time out of my life to write you, there are THOUSANDS of other women who feel the same way here in the south, and probably all over the United States.
Great job pigeon holding yourselves into one specific group of people. How easy would it be for you to reach the masses! But instead, you try to be hip and cool and popular and reach only a certain demographic.
Good for you for being completely out of touch. I hope your company goes under.
- Completely out of touch
User's recommendation: Never buy this product!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ruined clothing
PNG products which is the Downey products ruined my kids clothing that I had just bought them for school. They reached out to me via email.
I responded with tons of pictures the different products I used photos of my Washer and dryer. I’ve contacted them several times for a response on my claim, they said it can take 6 to 8 weeks.
However, my kids have all these room clothes that they’re supposed to wear to school. They haven’t done anything to fix the problem.
Downey fabric softener has ruined my children’s clothes and my clothes so many pieces are ruined and destroyed
It took me a while to figure out that it was the Downy products that were ruining mine and my children's clothing every time I did laundry. So many of our clothes are completely ruined because of the softener.
- Completely ruined clothing
Preferred solution: Full refund
User's recommendation: Avoid downy softener and the new rinse they’ll ruin your clothing. I’m going to Tash just one photo of one of my son shirts that was ruined by the softener.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnoying commercial
I cant describe how annoying the Downey unstoppable commercial is. Rebecca that just washed her dogs blanket 4,weeks ago.
This commercial comes on every 10 minutes. The commercial is annoying from Rebecca talking with a valley Girl voice. Shoveling chopped onion with her hand and a large knife from a chopping board into a frying pan, shes not a professional chef, so thats dangerous to do and to show. This commercial has turned me off from ever trying this product.
Please make this commercial stop! Thank you.
Preferred solution: Please stop the commercial airing every 10 minutes on Disney Plus. Rebecca has the most annoying valley girl voice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFabric softener font so small
Downy team,
Why does your art team make the words "fabric softener" the smallest words on the front of the packaging? What the product is should be the second biggest font size to the product brand.
It is far too easy to buy the wrong product and now our house has two large bottles of fabric softener we don't need when we wanted laundry detergent. Please consider making the two products much easier to determine what they are.
Best
Michael
- Fine product
- Hard to buy the right product
Preferred solution: Apology
User's recommendation: Look extra closely at the front and read all the words.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU N STOPABLES. Put a purpleish stain on my white T-shirts.
This product stained my white tee shirts with a purple color after several washing stain still there
User's recommendation: Do not use this product
Disgust
Liquid keeps solidifying. I have to dilute it to get it in my ma chine.
Is it too old? There is no exp date.
User's recommendation: Don't keep it too long?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Stained my clothes
I normally use softener with no dye, but was not able to get it at the store. They haven't had it in the last two times I went so I got the Downey and the blue bottle that has the blue dye on the back.
There's no warning about it dying your clothes, but it did say flammable first of all that's an acceptable, but never did warn me that it can stain my clothes which it did. I had light blue stain on my bed clothes and a few of my shirts. I was very upset. I called the company.
The lady who answered the phone asked me for the information on the bottle which I gave her. I told her I did not have a receipt because I've never had a reason to keep a receipt for fabrics softener, so I was not looking for a full refund just a coupon to buy the clearing free. Well, she was insisting that I was using the fabric softener wrong. I don't appreciate being called a liar.
My washing machine has its own lower containment unit where you put the fabric softener, which I have done for years , I've for over 40 years now she insist don't tell me I must've done something wrong. Reading a lot of reviews on the Internet seeing a lot of other people having this problem with their product company to try to blame it on the consumer not taking responsibility that either they put in too much die and their product , but they want to insist on calling you a liar saying you've done something wrong.
I will never do business with them again. Anything that they make !!!
- I have ruined bedsheets in a couple shirts
Preferred solution: Full refund
User's recommendation: Don't buy Downey fabric softener
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt Downy fabric softener will dye your clothes
Yes, I had a horrible experience. I bought the 111 ounce bottle like a normally do but I've always bought the clear.
I haven't been able to buy the store so I bought the blue bottle and yes, of course the liquid blue there is a warning on the back saying is unacceptable in my eyes but not anywhere does it say it will die your clothes and stain them with the complaint and she kept insisting after I gave her all the information that I must've used the product wrong how many different ways is there to use Downey softener in a washing machine , a special place just for your fabric softener that you put your fabric softener in which I told her and she kept on assisting I must've used it wrong. I also asked if they was in the United States. She says yes well then why do I have to press one for English Press if you don't speak English. Needless to say, she kept insisting that I was doing something wrong.
She was not listening to what I was saying I was hoping for at least a coupon for their free and clear Downey, but I will never use the products again they are completely rude. They won't stand behind their products and I would not recommend anybody to use it at all .
User's recommendation: Downy fabric softener will stain in your clothes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo complain I've spent 150.00 an fixed my itching problem an chatting with it ppl wants more money
I'm itching from your product and I've explained it already. My kids itched, so I took them to the doctor and changed my product. I need a refund. I'm upset as you're trying to charge me more money to connect me to a specialist. I've spent $150.00 already. I need help and I have high anxiety right now.
Jeannie Elkins
jenelkins8@***.com
10 Lynn Drive
Lawrenceburg, KY 40342
No phone at the time.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispensing balls
Hello. Where can I buy dispensing fabric softener balls? I have had the same ones for over 40 years and I love mine. I have 4, because I live in an apartment building, and we have 4 washers. I do laundry once a week, and I use 4 washers at once. Then I am good for another week.
My fabric dispensing balls are wearing out at this point. I would love to replace them, but you can only buy them online. I do not buy anything online.
I would love to buy directly from you if I can, but I don't know how. Please let me know if I can purchase these directly from you, and if so, what would it cost to get 4 new ones.
Looking forward to hearing from you soon.
I have loved and used your product for 45 years. I hope I can continue to use it. Please let me know where I can buy these.
Thanks again in advance.
Louise McNamara
19-34 Village Ct, Bible Hill, NS B2N6K8
User's recommendation: Great products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMe and my family have been using your product down your private softener and other the products for years I'm 60 years old I've been a consumer for over 40 me and my friends were just sitting around j
There's nothing wrong me and my friends just sitting around just we got a lot of Downy products we've been using down here for over 40 years I'm 60 years old we was just curious how come you guys never thought about making Downy laundry detergent we love your products been using it for years
User's recommendation: Thank you for your products we appreciate it please think about making down the detergent laundry detergent
Hate the commercials
Your commercials are terrible. If I have to hear one more stupid song, in one more stupid commercial, I will no longer buy your products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDowny unstoppables left bleach stains on new sheets
Do not put Downy Unstoppables directly onto laundry in the washing machine. It left bleach marks on my brand new beige sheets.
User's recommendation: Be wary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrinkle spay doesn't work
I've used products by this company for 20 years recently. I purchased the spray-on wrinkle release and was very disappointed.
When I called for the money-back guarantee, they told me I needed the receipt. I don't save receipts. I have the product.
It's full and I don't want it. I guess I have to throw it in the garbage.
- Love all there other products
Preferred solution: Full refund
User's recommendation: Do not buy this product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRemoval of cent smell from product to incur additional expense
Downy has Now entered a campaign to remove the scent from their products to incur a Additional product so as to charge $ Additional fee $
One of the Main reasons we All choose a name brand is for
#0 Price point
#1 function
#2 Quality
#3 Smell or scent !!!
- Makes clothes
- Soft
- Removed sent from product
Preferred solution: A original product that reincorporated scent so I don’t have to purchase an additional product at a additional fee $ No not welcomed $$$-
User's recommendation: If you insist on Making a product without smell then Make a original with scent for senior Members that has loyalties to the corporation for decades of purchases, made in the past
About
, , , ,
Downy is a manufacturer of fabric softeners that has worked in the market for fifteen years. Its products help housewives to get better results after washing clothes, invigorating fabrics, making them softer and fresher. The assortment of its products includes not only softening liquids but also wash scent boosters, dryer sheets and fabric softener dispensers. Downy offers great choice of flavours: honey flower, lavender, citrus and much more. There is also a line of products for sensitive people that are free of perfumes and dyes, being 100% dermatologist tested. The company promises that you will remember the days when you wear clothes washed with Downy.
Downy is ranked 56 out of 523 in Household Essentials category
USA
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You are past your expiration date and NO ONE’S demographic. They couldn’t care less that you don’t like their commercials.
One your agent she just fraud on my account I thought she was helping me with tech support by asking for card information to get to a tech for me from AliExpress she charged my debit card and blocked me from sending messages and I'm going report that dumb stupid ***