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Downy

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What is your customer experience with Downy?

Downy Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Downy has 2.4 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Downy to a friend or colleague.

  • Rating Distribution
  • Pros: Love the smell, Normally a good product, Soft clothes.
    Cons: Terrible commercial, Very distasteful commercial, Offensive ads.

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Media from reviews

Downy - Ruined clothing
Downy - U N STOPABLES. Put a purpleish stain on my white T-shirts.Downy - Fabric softener font so smallDowny - Fabric softener font so small - Image 2Downy - Fabric softener font so small - Image 3Downy - Stained my clothesIt Downy fabric softener will dye your clothes
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Top Downy Reviews

Positive Review

"Dispensing balls"

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Hello. Where can I buy dispensing fabric softener balls? I have had the same ones for over 40 years and I love mine. I have 4, because I live in an apartment...

Critical Review

"Downy Unstoppables if they were threaten about the consumer at all, they would never put such specific ads on and play them thousands of times when they are eliminating so many other consumers who cou"

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Since I watch a lot of Prime TV, I am tortured by having to see your commercials for Downy Unstoppables on my TV. It is not an underestimate to say I have seen...

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fabric softener softener products clothes downey people consumer fabric machine information
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Hate Y Vqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Downy Unstoppables if they were threaten about the consumer at all, they would never put such specific ads on and play them thousands of times when they are eliminating so many other consumers who cou

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Since I watch a lot of Prime TV, I am tortured by having to see your commercials for Downy Unstoppables on my TV. It is not an underestimate to say I have seen your commercial at least 60 times.

The only positive thing is that I am so glad to know is that your company only targets one certain demographic. Myself being a senior citizen female living in the south, never once in my entire life have I gone into a business place, shaking my hips and my shoulders and thinking, Boss, boss, boss. Your commercials disgust me, and I would have to have a gun to my head and still would not buy your product. And if I feel this way, deciding to take time out of my life to write you, there are THOUSANDS of other women who feel the same way here in the south, and probably all over the United States.

Great job pigeon holding yourselves into one specific group of people. How easy would it be for you to reach the masses! But instead, you try to be hip and cool and popular and reach only a certain demographic.

Good for you for being completely out of touch. I hope your company goes under.

View full review
Cons:
  • Completely out of touch

User's recommendation: Never buy this product!

2 comments
Guest

You are past your expiration date and NO ONE’S demographic. They couldn’t care less that you don’t like their commercials.

Guest

One your agent she just fraud on my account I thought she was helping me with tech support by asking for card information to get to a tech for me from AliExpress she charged my debit card and blocked me from sending messages and I'm going report that dumb stupid ***

View more comments (1)
Featured
Jonene

Man or woman

Downy - Man or woman

Who is the blonde actor or actress in the new downy unstoppable commercial? Is this person transgender or just had bad plastic surgery or both?!

View full review
Reason of review:
Commercial is inappropriate

Preferred solution: Remove this commercial

907 comments
Abubakr Xmr

I too will not use this product because of the sexually oriented commercials. Disgusting..all of them, and switching to the little Hitler man is just as disgusting.

Guest

Unfortunately the World is upside down and they appear to be ztrans to me!

Guest

It doesn't matter. It's just another annoying commercial.

And by the way it's a good product, give it a try. No reason to be angry/ pissed .

Guest

Really bad commercial, looks like a Nazi impersonator!!!

Guest

She was great! Taking her out because a hand full for ignorant people decided to be bully’s is wrong!

Guest

Disgusting commercials

Guest

That reviewer has no sense of humor! I took the setup to feature an average, middle-aged housewife (who looks somewhat European). The appeal is supposed to be toward average, middle-aged people.

Guest

I agree she's scary. Downey seems to have the strangest ads and very strange looking people.

The one with what looks like grandparents cleaning a closet and I guess it would be the grandson "Joshey". What normal kid would look at a wrinkled shirt and after she says Hi Joshey the kid runs off like he saw something to be afraid of. Who writes for these screwballs and who is the screwball who created the dumbest commercial I ever saw!!.No kid who had all his marbles would react to wrinkled. Personally I can't remember the last time I freaked out from seeing wrinkled.

There a lot of problems in this world but if a kid runs from seeing wrinkles he might need a shrink!!! The sad part is that anyone who screened the ad if they had a brain would burn it. The actors must be desperate for money.

Find something else to do. I wouldn't buy Downey because the ads insult your intelligence.

Guest
reply icon Replying to comment of Guest-1994431

He wasn’t running because the shirts were wrinkled, he took off because of what the wrinkled shirts symbolized. When kids see their parents kiss they get grossed out. It’s a funny commercial

Rasul Vrl

I miss this commercial. It was funny and very catchy. Bring it back.

Rasul Vrl
reply icon Replying to comment of Rasul Vrl

Bring back the commercial

Guest
reply icon Replying to comment of Rasul Vrl

for some strange reason, I love this ad and find the woman fascinating. It made me want to go and smell this laundry product

Guest

I miss that commercial but I don't judge people. The woman who is on now is also sending a sexual message?

Guest

she or he is the ugliest person ever. they look like a nazi.

Guest
reply icon Replying to comment of Guest-1979915

%$#

Guest

If you don't like, don't watch it.

Guest
reply icon Replying to comment of Guest-1973753

It’s just a commercial maybe you should look in the mirror to never run a persons looks down should be ashamed of yourself

Guest

Who do you people think you are judging a person on whether you think that person is attractive?

Guest

We stopped buying this product as a result of this commercial. My wife and I find the character portrayed in the commercial to be repugnant and dont understand how any PR/Marketing campaign could see this as putting their product in a positive light

Guest
reply icon Replying to comment of Guest-1969671

U sound ridiculous! & rude!!!!!

View more comments (906)
Amanda W Ctn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker La Marque, Texas

Ruined clothing

Downy - Ruined clothing
Updated by user Dec 15, 2025

PNG products which is the Downey products ruined my kids clothing that I had just bought them for school. They reached out to me via email.

I responded with tons of pictures the different products I used photos of my Washer and dryer. I’ve contacted them several times for a response on my claim, they said it can take 6 to 8 weeks.

However, my kids have all these room clothes that they’re supposed to wear to school. They haven’t done anything to fix the problem.

Updated by user Nov 10, 2025

Downey fabric softener has ruined my children’s clothes and my clothes so many pieces are ruined and destroyed

Original review Nov 09, 2025

It took me a while to figure out that it was the Downy products that were ruining mine and my children's clothing every time I did laundry. So many of our clothes are completely ruined because of the softener.

View full review
Loss:
$2500
Cons:
  • Completely ruined clothing

Preferred solution: Full refund

User's recommendation: Avoid downy softener and the new rinse they’ll ruin your clothing. I’m going to Tash just one photo of one of my son shirts that was ruined by the softener.

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Elizabeth S Hgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Annoying commercial

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I cant describe how annoying the Downey unstoppable commercial is. Rebecca that just washed her dogs blanket 4,weeks ago.

This commercial comes on every 10 minutes. The commercial is annoying from Rebecca talking with a valley Girl voice. Shoveling chopped onion with her hand and a large knife from a chopping board into a frying pan, shes not a professional chef, so thats dangerous to do and to show. This commercial has turned me off from ever trying this product.

Please make this commercial stop! Thank you.

View full review

Preferred solution: Please stop the commercial airing every 10 minutes on Disney Plus. Rebecca has the most annoying valley girl voice.

Featured
Michael O Txt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fabric softener font so small

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Downy - Fabric softener font so small
Downy - Fabric softener font so small - Image 2
Downy - Fabric softener font so small - Image 3

Downy team,

Why does your art team make the words "fabric softener" the smallest words on the front of the packaging? What the product is should be the second biggest font size to the product brand.

It is far too easy to buy the wrong product and now our house has two large bottles of fabric softener we don't need when we wanted laundry detergent. Please consider making the two products much easier to determine what they are.

Best

Michael

View full review
Loss:
$25
Pros:
  • Fine product
Cons:
  • Hard to buy the right product

Preferred solution: Apology

User's recommendation: Look extra closely at the front and read all the words.

Josejuan Pgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

U N STOPABLES. Put a purpleish stain on my white T-shirts.

Downy - U N STOPABLES. Put a purpleish stain on my white T-shirts.

This product stained my white tee shirts with a purple color after several washing stain still there

View full review

User's recommendation: Do not use this product

Anonymous
map-marker Price, Utah

Disgust

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Liquid keeps solidifying. I have to dilute it to get it in my ma chine.

Is it too old? There is no exp date.

View full review

User's recommendation: Don't keep it too long?

Teresa J Vwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stirling, Scotland

Stained my clothes

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Downy - Stained my clothes

I normally use softener with no dye, but was not able to get it at the store. They haven't had it in the last two times I went so I got the Downey and the blue bottle that has the blue dye on the back.

There's no warning about it dying your clothes, but it did say flammable first of all that's an acceptable, but never did warn me that it can stain my clothes which it did. I had light blue stain on my bed clothes and a few of my shirts. I was very upset. I called the company.

The lady who answered the phone asked me for the information on the bottle which I gave her. I told her I did not have a receipt because I've never had a reason to keep a receipt for fabrics softener, so I was not looking for a full refund just a coupon to buy the clearing free. Well, she was insisting that I was using the fabric softener wrong. I don't appreciate being called a liar.

My washing machine has its own lower containment unit where you put the fabric softener, which I have done for years , I've for over 40 years now she insist don't tell me I must've done something wrong. Reading a lot of reviews on the Internet seeing a lot of other people having this problem with their product company to try to blame it on the consumer not taking responsibility that either they put in too much die and their product , but they want to insist on calling you a liar saying you've done something wrong.

I will never do business with them again. Anything that they make !!!

View full review
Loss:
$65
Cons:
  • I have ruined bedsheets in a couple shirts

Preferred solution: Full refund

User's recommendation: Don't buy Downey fabric softener

Teresa J Vwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It Downy fabric softener will dye your clothes

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It Downy fabric softener will dye your clothes

Yes, I had a horrible experience. I bought the 111 ounce bottle like a normally do but I've always bought the clear.

I haven't been able to buy the store so I bought the blue bottle and yes, of course the liquid blue there is a warning on the back saying is unacceptable in my eyes but not anywhere does it say it will die your clothes and stain them with the complaint and she kept insisting after I gave her all the information that I must've used the product wrong how many different ways is there to use Downey softener in a washing machine , a special place just for your fabric softener that you put your fabric softener in which I told her and she kept on assisting I must've used it wrong. I also asked if they was in the United States. She says yes well then why do I have to press one for English Press if you don't speak English. Needless to say, she kept insisting that I was doing something wrong.

She was not listening to what I was saying I was hoping for at least a coupon for their free and clear Downey, but I will never use the products again they are completely rude. They won't stand behind their products and I would not recommend anybody to use it at all .

View full review

User's recommendation: Downy fabric softener will stain in your clothes

Jeannie E Qpu

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Verified Reviewer

To complain I've spent 150.00 an fixed my itching problem an chatting with it ppl wants more money

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I'm itching from your product and I've explained it already. My kids itched, so I took them to the doctor and changed my product. I need a refund. I'm upset as you're trying to charge me more money to connect me to a specialist. I've spent $150.00 already. I need help and I have high anxiety right now.

Jeannie Elkins

jenelkins8@***.com

10 Lynn Drive

Lawrenceburg, KY 40342

No phone at the time.

View full review
Loss:
$150

Preferred solution: Deliver product or service ordered

Louise E M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispensing balls

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Hello. Where can I buy dispensing fabric softener balls? I have had the same ones for over 40 years and I love mine. I have 4, because I live in an apartment building, and we have 4 washers. I do laundry once a week, and I use 4 washers at once. Then I am good for another week.

My fabric dispensing balls are wearing out at this point. I would love to replace them, but you can only buy them online. I do not buy anything online.

I would love to buy directly from you if I can, but I don't know how. Please let me know if I can purchase these directly from you, and if so, what would it cost to get 4 new ones.

Looking forward to hearing from you soon.

I have loved and used your product for 45 years. I hope I can continue to use it. Please let me know where I can buy these.

Thanks again in advance.

Louise McNamara

19-34 Village Ct, Bible Hill, NS B2N6K8

View full review

User's recommendation: Great products

Nikki Bnt

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Verified Reviewer

Me and my family have been using your product down your private softener and other the products for years I'm 60 years old I've been a consumer for over 40 me and my friends were just sitting around j

There's nothing wrong me and my friends just sitting around just we got a lot of Downy products we've been using down here for over 40 years I'm 60 years old we was just curious how come you guys never thought about making Downy laundry detergent we love your products been using it for years

View full review

User's recommendation: Thank you for your products we appreciate it please think about making down the detergent laundry detergent

Anonymous
map-marker Glenmoore, Pennsylvania

Hate the commercials

Your commercials are terrible. If I have to hear one more stupid song, in one more stupid commercial, I will no longer buy your products.

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Leslie F Sgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Downy unstoppables left bleach stains on new sheets

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Do not put Downy Unstoppables directly onto laundry in the washing machine. It left bleach marks on my brand new beige sheets.

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User's recommendation: Be wary

Susan D Kwx

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Verified Reviewer

Wrinkle spay doesn't work

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I've used products by this company for 20 years recently. I purchased the spray-on wrinkle release and was very disappointed.

When I called for the money-back guarantee, they told me I needed the receipt. I don't save receipts. I have the product.

It's full and I don't want it. I guess I have to throw it in the garbage.

View full review
Loss:
$6
Cons:
  • Love all there other products

Preferred solution: Full refund

User's recommendation: Do not buy this product

Juan F Xnf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Removal of cent smell from product to incur additional expense

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Downy - Removal of cent smell from product to incur additional expense
Contains 1 confidential file for company representatives

Downy has Now entered a campaign to remove the scent from their products to incur a Additional product so as to charge $ Additional fee $

One of the Main reasons we All choose a name brand is for

#0 Price point

#1 function

#2 Quality

#3 Smell or scent !!!

View full review
Loss:
$300
Pros:
  • Makes clothes
  • Soft
Cons:
  • Removed sent from product

Preferred solution: A original product that reincorporated scent so I don’t have to purchase an additional product at a additional fee $ No not welcomed $$$-

User's recommendation: If you insist on Making a product without smell then Make a original with scent for senior Members that has loyalties to the corporation for decades of purchases, made in the past

About

Related Companies

Procter And Gamble, Tide, Charmin, Swiffer, Aussie Hair

Summary

Downy is a manufacturer of fabric softeners that has worked in the market for fifteen years. Its products help housewives to get better results after washing clothes, invigorating fabrics, making them softer and fresher. The assortment of its products includes not only softening liquids but also wash scent boosters, dryer sheets and fabric softener dispensers. Downy offers great choice of flavours: honey flower, lavender, citrus and much more. There is also a line of products for sensitive people that are free of perfumes and dyes, being 100% dermatologist tested. The company promises that you will remember the days when you wear clothes washed with Downy.

Downy reviews and complaints

Downy is ranked 56 out of 523 in Household Essentials category

Area Served

USA

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