Anonymous
map-marker Houston, Texas

Not resolved l. Still waiting

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Still waiting for a response. Customer Service needs to follow up and assist on ALL requests till resolution.
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Jenn J Hrh

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Verified Reviewer
| map-marker Windsor Mill, Maryland

Product does not perform as stated

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Downy - Product does not perform as stated
Downy fabric enhancer beads not dissolving in cold water No instructions stating on bottle Beads all over wet clothes after spinning. Expensive product should state no cold water Allow customer to make decision for purchase
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Loss:
$13
Pros:
  • Liquid fabric softener and affordable
Cons:
  • Not enough of a scent on liquid

Preferred solution: Full refund

Debra B Kio

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Verified Reviewer
| map-marker New London, Minnesota

Disappointed in the stay nozzle!!

The spray nozzle on Downy Wrinkle Release, NEVER WORKS! Love your product but the spray nozzle NEVER WORKS!
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Elizabeth G Cgh

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Verified Reviewer
| map-marker Upper Allen, Pennsylvania

Illegible print

Downy - Illegible print
Downy - Illegible print - Image 2
Hello Downy. Like your product very much. My latest product I purchased, Downy light shea blossom scent booster. The good news is it smells great. The bad news is the print is illegible. Its so bad, a magnifying glass doesnt even help. How it past inspection is mind boggling. I took the time to inform you because I believe in your product and want it to continue to be a strong competitor. Thank you. Concerned consumer.
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Preferred solution: A label I can read

Rona W Cbv

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Verified Reviewer

Why are 2 of the downy fabric softener jugs...

Why are 2 of the downy fabric softener jugs filled with thick unpourable softner?? In both bottles it looks and pours out in globs. Why and what do I do with them both??
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Anonymous
map-marker Lake Worth, Florida

Defective product

After speaking with the customer service representative, providing the required information, I was offered a full refund.
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User's recommendation: Call and ask for help

Lorraine M Dhh

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Verified Reviewer

TV ad

Please check your ad. You have misspelled the word unstoppable and it makes you look like you're an idiot.
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Pros:
  • Odor
Cons:
  • Expensive

Preferred solution: Ad corrected

User's recommendation: Unstoppable

Shun Cst
map-marker Troy, New York

You send me charge card in wrong name.

You sent me rebate card in wrong name. It has rita not linda wilson on it. I can't use it. I tried calling but your in training.
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Dolores D Egg

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Verified Reviewer

I have a complaint the beads don't wash out have to wash clothes twice

I use downy unstoppables and have to wash second time to get white film out not happy been using it a long time rewashing right now
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Loss:
$18
Pros:
  • Nice smell
Cons:
  • White film wash twice
Shirley W Jan
map-marker Victoria, British Columbia

Ad with indifferent parent holding crying baby

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Dreadful ad. That baby should have a concerned parent showing love. Not an indifferent male person. Please think carefully and seek 3 approvals.
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User's recommendation: Always show unquestionable TLC.

Jennifer P Amq

Can’t find product

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They discontinued one of the best products they ever made. Never mind, the girl who answered had never even heard of it, had to look it up on her chart. Bring back Downy Intense!
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Preferred solution: The product to be available.

Anonymous
map-marker Myrtle Beach, South Carolina

Can’t find product

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I can't find Downy Intense and I really loved it. Wth? Thr customer service girl who answered had never even heard of the product before. Never mind she had to look on her chart what happened to it.
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Anonymous
map-marker Courtenay, British Columbia

Annoyed

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Not the product ,but the commercial of the crying baby sound . Overplayed and annoying,especially in the morning. Makes me not want to buy.
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1 comment
Guest

The crying baby and the kids fighting in the overplayed Downy commercials are beyond irritating. Do you really think a woman who is home with children all day and maybe wants to relax in front of the tv at night really wants to hear that?

Give your head a shake Downy! These commercials have turned me off and as a result, I will never buy another Downy product again.

Anonymous
map-marker Toronto, Ontario

I don’t like Downy commercials

Anytime I want to solve online crosswords I get lots of Downy commercials which are annoying. They have to remove most of these ads. The more ads I see the less interest for me to buy Downy.
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User's recommendation: No idea

Anonymous
map-marker Youngsville, Louisiana

I’m very disappointed by in Downey stoppable’s!!

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Downy - I’m very disappointed by in Downey stoppable’s!!
Downy - I’m very disappointed by in Downey stoppable’s!! - Image 2
I am very disappointed buying in Downey stoppables!! Its not fair for them to sell a 1/2 container of the Merchandise. But we as customers paying the whole price.
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User's recommendation: Make sure not to buy if you can’t see if the container is full.